FAQs

Products

  • Velcro ponytails are the simplest and quickest way to transform your style. You can add length, texture, and color to your hair creating a whole new look in a matter of minutes. By using both clips and Velcro they are secure enough to do everyday activities without having to worry about slipping or ever looking unnatural.

  • If you are looking to add length, volume, and style to your hair. They can be

    installed with the sew-in method, glue-in, micro-ring, and other techniques.

Styling & Maintenance

  • Yes! Both our human and synthetic hair are heat safe up to 350° which you can style them just like your own hair. But like with any human hair, too much heat can damage it. It is always recommended to use heat protectant when using hot tools. Styling with hot water is versus hot tools will extend the life of your ponytails/bundles. prior to any heat styling it is always best to do a test piece on a small section on the underside of the hair. Using heat tools on curly/kinky textures is not recommended!

  • it is important to use sulfate-free shampoos and deep conditioners and hair masks on all human hair to keep them soft and silky.

    A synthetic shampoo and Leave-in conditioner works the best for all synthetic hair. This adds just the right amount of conditioning to keep them soft and detangled.

    If you use hot tools, such as a blow dryer, a curling iron, or a hair straightener, be sure to apply a heat protector beforehand to make sure that no damage is done to the extensions.

  • Our hair should be washed around every 10-20 wears or when there is to much build-up from product. and they to difficult to style.

    A great way to keep them looking fresh for longer periods between washes, is to always brush/comb them out every night after removing them (from the bottom to the top) and always hang them up when not wearing them.

    A dry shampoo can be used bergen washes to keep them fresh.

  • When washing your ponytails remember to always use sulfate free shampoos and conditioners on all human hair to keep them soft and healthy.

    A shampoo and conditioner made for synthetic hair will work the best for all synthetic ponytails.

    To clean the Velcro start before getting the hair wet. Wet the Velcro, add a small amount of shampoo to clean the Velcro. Rinse clear then wrap it back around to close the ponytail.

    When you are washing the ponytails you want to always keep the Velcro closed to prevent wet hair getting stuck in the Velcro.

    With all our hair you want to soak it in a tub of water with only a small amount of shampoo (never scrub the hair like you would your own for best results you want to dip the hair then ring the water out.)

    Repeat until water is clean.

    You can add the conditioner directly on the hair. And rinse as normal. Follow up with a sulfate-free or a synthetic Leave-in conditioner.

  • All Human Hair extensions can be colored. our human can be colored. However it has been previously treated and chemically processed. If you need to color the hair it is recommended to do so with semi-permanent hair color. And only shades going darker. Unfortunately our hair can not be lightened or bleach used on it. this can cause irreparable damage to the hair extensions.

    Coloring curly/kinky extensions is not recommended!

  • It is not recommended to sleep with the ponytails in, as they can get extremely tangled while you sleep. They are very easy to install as well as remove. By doing so well extend the life of your ponytails enormously.

    If wearing installed bundles and you have to sleep in them. Always remember to wrap your hair every night to keep them from tangling and slipping while you sleep.

  • Yes! Because our ponytails have both Velcro and clips they are secure enough to take into the pool. We recommend spraying with a Leave-in conditioner once you are finished swimming to keep them soft.

Payment & Shipping

  • Due to the high demand for certain products it might take a little longer to fulfill every order. We try to get every order processed in a quick timely manner.

    Please contact our Customer Care team with the order number ( to check your confirmation contact us at tposhponies@yahoo.com or by live chat and we will resolve the issue for you as quickly as we can.

  • All standard orders have a processing time of 5-10days. Afterward, we will ship the order to you and it should be delivered in 3-5 business days. Please take into account that the processing time (5-10 business days) will add to the shipping time - expect your order to arrive within 8-15 business days.

    For US orders we offer 3 shipping options:

    Standard Delivery - FREE - The order will be delivered in 3 to 5 business days after processing time.

    2-Day Shipping Priority - US $19.95 - The order will be delivered by UPS in 2-3 business days after the processing time. For orders over $1000, this service is FREE of charge.

    Next Day Delivery - US $29.95 - The order will be delivered the Next business day for orders placed before 12 pm EST or 2nd business day for orders placed after 12pm PST.

    For international orders we offer 2 shipping options:

    Standard shipping (8-20 business days)

    Free shipping for orders over US $149.00

    For orders under US $149.00, the shipping cost is US $14.95

    Express shipping (2-5 business days)

    Free of charge for orders over US $299.00

    For orders under US $299.00, you can have this service for US $34.95 Please take into account the processing time (5-10 business days) that will add to the shipping time.

    Depending on stock availability, please check the page of the product you are ordering to see if other periods apply.

  • Yes! We ship internationally!

    Due to the current pandemic, we are currently shipping only to certain countries. Please contact us for questions regarding shipping to your country.

    Due to the high demand for certain products, on very rare occasions, international shipping to some countries can take 4-6 weeks.

    We are not responsible for any delays caused by customs clearance in the destination country.

  • Yes, however Delivery time cannot be guaranteed nor can the package be tracked. We also cannot be held responsible if you do not receive your package. We encourage all deliveries to be made to a physical address so packages can be tracked.

  • All orders are made and shipped from The United States Of America.

  • Powered by stripe we accept Credit/Debit Card, Apple Pay, Google Pay, and offer Buy-Now-Pay-Later installment options!

  • A common reason for orders declining is due to the billing address details being entered incorrectly. When you proceed to checkout, please make sure that all of your personal information matches the exact information on your credit card. If some information doesn't match, the transaction will not go through.

    Another reason your credit card was declined might be because it is not allowed for international or online payments.

    If you are still experiencing problems and would like to speak with a customer service member directly, please email us at @contactposhponies@yahoo.com

  • Depending on the county you live in it is possible for additional taxes to be applied. Please keep in mind that these taxes are imposed by the local authorities in your own country and we in no way benefits from this. We do not charge anything more than the price from the website.

  • Yes! Powered by Stripe we offer Buy-Now-Pay-Later plans via AfterPay to fit your payments needs!